https://sellerrecourse.docsanddeadlines.com Getting your money back when a marketplace order goes wrong. en Wed, 30 Sep 2026 00:47:46 +0000 https://sellerrecourse.docsanddeadlines.com/shipping/usps-dimensional-weight-139-divisor/ https://sellerrecourse.docsanddeadlines.com/shipping/usps-dimensional-weight-139-divisor/ Since July 12, 2026 USPS divides by 139, not 166, and rounds every fraction of an inch up. Where that bills you for air, and how far a box must shrink. Tue, 29 Sep 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/returns/who-pays-return-shipping-by-reason-code/ https://sellerrecourse.docsanddeadlines.com/returns/who-pays-return-shipping-by-reason-code/ A buyer picks one line from a drop-down and that click moves the label cost onto your account. Amazon, eBay and Etsy each draw the line differently. Mon, 28 Sep 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/health/amazon-plan-of-action-why-templates-fail/ https://sellerrecourse.docsanddeadlines.com/health/amazon-plan-of-action-why-templates-fail/ An Amazon staffer answered a seller's draft plan of action with sixteen questions. What each part must hold, the invoice rules that carry it, and the clocks. Fri, 11 Sep 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/disputes/item-not-as-described-why-sellers-lose/ https://sellerrecourse.docsanddeadlines.com/disputes/item-not-as-described-why-sellers-lose/ eBay's not-as-described decision list never asks whether the item matched. Here is what it does ask, on three platforms, and who really pays the return leg. Tue, 08 Sep 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/chargebacks/chargeback-ratio-thresholds-monitoring-programs/ https://sellerrecourse.docsanddeadlines.com/chargebacks/chargeback-ratio-thresholds-monitoring-programs/ Visa's public rulebook does not print the threshold. Where the VAMP and ECP numbers actually live, what goes in each numerator, and who counts yours. Sun, 06 Sep 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/shipping/ups-fedex-declared-value-not-insurance/ https://sellerrecourse.docsanddeadlines.com/shipping/ups-fedex-declared-value-not-insurance/ The $100 default, the lesser-of payout rule, FedEx's $1,000 commodity caps, and the packaging exclusions that decide what a carrier claim actually pays. Thu, 03 Sep 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/returns/returnless-refunds-what-you-get-back/ https://sellerrecourse.docsanddeadlines.com/returns/returnless-refunds-what-you-get-back/ A refund went out and the item is staying with the buyer. Whether anything comes back depends on who issued it — your rule, Amazon's, eBay's, or Etsy's money. Mon, 31 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/health/policy-warnings-what-clears-them/ https://sellerrecourse.docsanddeadlines.com/health/policy-warnings-what-clears-them/ Four kinds of violation arrive in the same email. Which one you got decides whether an edit, an invoice, or a stranger's retraction clears it. Sat, 29 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/fraud/serial-returners-blocking-limits/ https://sellerrecourse.docsanddeadlines.com/fraud/serial-returners-blocking-limits/ eBay gives you a 5,000-name block list, Amazon gives you nothing, and Etsy's block only stops messages. What each one prevents, and what none of them can. Fri, 28 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/fraud/empty-box-switched-item-returns/ https://sellerrecourse.docsanddeadlines.com/fraud/empty-box-switched-item-returns/ A weight on the scale, a photo of the sealed box, and eBay's two business days. What to do in the hour a switched or empty return lands, and who to tell. Sun, 23 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/fees/reading-payout-reports-reserves/ https://sellerrecourse.docsanddeadlines.com/fees/reading-payout-reports-reserves/ Gross sales are not payable funds. What Amazon defers for seven days after delivery, how long eBay can hold an order, and what lifts an Etsy reserve. Sun, 23 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/disputes/delivered-scan-item-not-received/ https://sellerrecourse.docsanddeadlines.com/disputes/delivered-scan-item-not-received/ eBay can close an item-not-received case the moment tracking says delivered. Amazon treats that same scan as the buyer's green light to file. Here is why. Sat, 22 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/shipping/usps-claims-waiting-periods-deadlines-evidence/ https://sellerrecourse.docsanddeadlines.com/shipping/usps-claims-waiting-periods-deadlines-evidence/ Priority Mail Express opens on day 7, most everything else on day 15, and nearly all of it closes on day 60 from the mailing date. What has to exist by then. Sat, 22 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/returns/safe-t-claims-four-day-thirty-day-windows/ https://sellerrecourse.docsanddeadlines.com/returns/safe-t-claims-four-day-thirty-day-windows/ Two Amazon clocks start on the same return scan in 2026. Miss the four-day one and the thirty-day one is already gone. Where each clock begins. Fri, 21 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/health/account-health-metrics-odr-lsr-vtr/ https://sellerrecourse.docsanddeadlines.com/health/account-health-metrics-odr-lsr-vtr/ Three Amazon numbers can end your selling account. Which orders each one counts, the window it counts them over, and where a small seller crosses the line. Thu, 20 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/fees/marketplace-fee-stack-2026/ https://sellerrecourse.docsanddeadlines.com/fees/marketplace-fee-stack-2026/ One $67.85 order run through all three 2026 fee schedules: what each platform multiplies, what the base really is, and which fees never come back on a refund. Wed, 19 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/fraud/photograph-log-outbound-orders/ https://sellerrecourse.docsanddeadlines.com/fraud/photograph-log-outbound-orders/ A postal scale, a phone camera, and a folder per order ID: the record that becomes your evidence is finished before the box ever leaves your desk. Wed, 19 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/disputes/four-ways-buyer-takes-money-back/ https://sellerrecourse.docsanddeadlines.com/disputes/four-ways-buyer-takes-money-back/ A return, a guarantee case, a chargeback, or an automatic refund nobody approved: four rulebooks, four clocks, and only one of them is yours to argue. Tue, 18 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/chargebacks/representment-packet-evidence/ https://sellerrecourse.docsanddeadlines.com/chargebacks/representment-packet-evidence/ Visa's rules say tracking with a partial address is not proof of delivery, and eBay's form caps you at 1.75 MB. What a representment packet must hold. Tue, 18 Aug 2026 00:00:00 +0000 https://sellerrecourse.docsanddeadlines.com/chargebacks/chargebacks-vs-platform-disputes/ https://sellerrecourse.docsanddeadlines.com/chargebacks/chargebacks-vs-platform-disputes/ A card chargeback is decided by the buyer's bank, not the marketplace. Different judge, different clock, and a real chance of paying for the same order twice. Mon, 17 Aug 2026 00:00:00 +0000