Featured guide
Seller Recourse
- Returns & Refunds Who Pays Return Shipping: The Reason Code Decides A buyer picks one line from a drop-down and that click moves the label cost onto your account. Amazon, eBay and Etsy each draw the line differently.
- Account Health Amazon Plan of Action: What Goes In, Why Templates Fail An Amazon staffer answered a seller's draft plan of action with sixteen questions. What each part must hold, the invoice rules that carry it, and the clocks.
- Buyer Disputes Item Not as Described on eBay, Amazon, and Etsy: Who Pays eBay's not-as-described decision list never asks whether the item matched. Here is what it does ask, on three platforms, and who really pays the return leg.
- Chargebacks Visa and Mastercard Chargeback Thresholds Visa's public rulebook does not print the threshold. Where the VAMP and ECP numbers actually live, what goes in each numerator, and who counts yours.
- Shipping & Carrier Claims Declared Value vs Insurance: UPS and FedEx Claims The $100 default, the lesser-of payout rule, FedEx's $1,000 commodity caps, and the packaging exclusions that decide what a carrier claim actually pays.
- Returns & Refunds Returnless Refunds: Who Issues It and What You Get Back A refund went out and the item is staying with the buyer. Whether anything comes back depends on who issued it — your rule, Amazon's, eBay's, or Etsy's money.
- Account Health Amazon Policy Warning: What Actually Clears It Four kinds of violation arrive in the same email. Which one you got decides whether an edit, an invoice, or a stranger's retraction clears it.
- Buyer Abuse Serial Returners: What Blocking Stops, Site by Site eBay gives you a 5,000-name block list, Amazon gives you nothing, and Etsy's block only stops messages. What each one prevents, and what none of them can.
- Buyer Abuse Empty Box Return Scam: The First Hour and Who to Tell A weight on the scale, a photo of the sealed box, and eBay's two business days. What to do in the hour a switched or empty return lands, and who to tell.
- Fees & Payouts Payout Report: Reserved, Deferred and Available Gross sales are not payable funds. What Amazon defers for seven days after delivery, how long eBay can hold an order, and what lifts an Etsy reserve.
- Buyer Disputes Delivered But Not Received: What the Scan Proves eBay can close an item-not-received case the moment tracking says delivered. Amazon treats that same scan as the buyer's green light to file. Here is why.