Contact
The fastest way to reach me is email:
sellerrecourse@docsanddeadlines.com
I read everything. I reply to most things within a few days, though it can take longer during busy weeks.
What I'd especially like to hear about
Corrections. Marketplace policy moves quietly. If a deadline on this site no longer matches what your Seller Central, eBay, or Etsy page says — or a carrier has changed a waiting period, a filing window, or how declared value works — send me the screen you are looking at and the date. A dated screenshot of the platform's own wording is the single most useful thing anyone can send me, and it gets the page changed the same week.
Gaps. If you searched for something and every result was a forum thread, an ad for a reinstatement firm, or a fee calculator, tell me the exact search. Cases that keep recurring but have no written reference are what this site is for, and the ones I know about came from someone describing the mess they were in.
Questions. I cannot look at your case, but the question itself is useful. If three people ask how a switched-item return gets escalated after the return window closes, that is a page that needs writing. Anonymised details — what happened, in what order, what the platform said — help more than the summary.
What I can't help with
- Reviewing, drafting, or submitting an appeal, plan of action, SAFE-T claim, chargeback representment, or carrier claim on your behalf
- Predicting how a specific case, claim, or account review will be decided
- Legal advice of any kind, or referrals to lawyers or reinstatement consultants
- Contacting a marketplace, carrier, or card issuer for you, or escalating anything inside their systems — I have no access and no contact there
- Buyer-side complaints about an order you placed, which are a matter for the platform you bought from
- Requests to publish sponsored posts, paid guest articles, or link insertions
Business enquiries
For press, syndication, or permission to reproduce material from this site, use the same email address with [Business] at the start of the subject line.
Privacy
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