Buyer Disputes
Item-not-received, not-as-described, A-to-z, and Money Back Guarantee cases: how each is actually decided, and what evidence moves a decision.
- Buyer Disputes Item Not as Described on eBay, Amazon, and Etsy: Who Pays eBay's not-as-described decision list never asks whether the item matched. Here is what it does ask, on three platforms, and who really pays the return leg.
- Buyer Disputes Delivered But Not Received: What the Scan Proves eBay can close an item-not-received case the moment tracking says delivered. Amazon treats that same scan as the buyer's green light to file. Here is why.
- Buyer Disputes Four Ways a Buyer Gets Their Money Back A return, a guarantee case, a chargeback, or an automatic refund nobody approved: four rulebooks, four clocks, and only one of them is yours to argue.